There are self-employed people in my family and I have spent my whole life watching them work themselves to the bone, hour after hour, with a mountain of costs. With artificial intelligence I saw a chance to do something: build solutions for SMEs and the self-employed so they work fewer hours and get better results.
I work about 16 hours a day to build BAI and I use the whole platform: the CRM, the catalogue, the receptionist, tasks, the calendar and appointments. In this blog I share what we build and what I learn, from one business owner to others. We are a small number of businesses, but we are already a community.
I write with the help of artificial intelligence from official sources and from what we use at BAI, and I sign every article.
It has been more than a year since I decided to stop working 8 hours a day in exchange for a good but stable salary, to dive into the entrepreneurial adventure. Today I am here to share my experience of leaving behind the peace of mind and security of working for a fixed salary and the motivations for doing so. For years, I spent hours working for other people, giving 100% of myself, trying to improve customer service and attention, the processes... While I poured myself into improving the work, the rest of my colleagues came to work just to fulfill their hours and receive their paycheck. This is the story of how I decided to change that, abandoning stability and peace of mind.
What can be automated when invoicing and collecting, what to leave by hand, what payment terms and interest the law sets and how to set up payment reminders.
Differences between a CRM and an ERP, where they overlap, what Spain's INE says about their use and how to decide which to start with without overspending.
What an electronic signature is, the difference between simple, advanced and qualified under eIDAS, what each is worth and how to obtain a qualified certificate.
The difference between rule-based automation and artificial intelligence, with the legal definition of an AI system, when to use each and how to combine them in an SME.
What a CMS or content management system is, why it decides whether you can change your website yourself, what it should let you do and when you do not need one.
What a chatbot is, how a menu chatbot differs from an AI one, what it can and cannot do, what the law requires and how to choose one without surprises.
Which CRM for your estate agency: Inmovilla, Mobilia, Inmoweb, Witei, HubSpot and BAI Business compared on portfolio, portals and website. With sources.
In what order to digitalise a small business without buying blind: customers, diary, invoices, team, website and, at the end, automation and AI, with INE data.
Which software for your electrical, plumbing or renovation business: quotes, job sheets and payment in ReformaBot, Zoho FSM, Holded and BAI. With sources.
Which software for your law or accountancy firm: case files, deadlines and fee notes in Plea, Kleos, a3asesor and BAI Business. With sources and dates.
Which software for your restaurant or bar: bookings, QR menu, till and orders in Last.app, Qamarero, Square, CoverManager and BAI. With sources and dates.
What artificial intelligence brings to a small business today and what it does not, how many companies use it according to Spain's INE, what the European Regulation requires and how to start with one task.
BAI Business, HubSpot, Pipedrive and Holded for a small business: customers, invoices, appointments and website, from each official page (read 2026-10-10).
What to set up, in what order and what to check in the first month of a CRM: clean data, real stages, minimal training, three automations and three numbers.
What to automate with if Zapier doesn't fit: Make, n8n, Activepieces and BAI Business compared by plan and by how each counts what you use. Sources and dates.
When Zapier is still the answer and when to automate inside the platform where you already have customers, appointments and payments. With signs to decide by.
Which booking app to choose and how it connects to your CRM: Calendly, Cal.com, SimplyBook.me, Acuity Scheduling and BAI Business. With sources and dates.
What AI can do today in a small business's customer service, where a person still wins, what to tell customers and what to test before you sign up.
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