Data Deletion

Introduction

You have the right to request the deletion of any personal data BAI Business has processed from your interactions with the public site (forms, newsletter subscription, call booking) or from the authenticated platform (app.baibusiness.com) if you are a registered user.

Self-service form: enter your email and we'll send you a verification link.

Request deletion now

How to request deletion by email

Alternatively, send an email to info@baibusiness.com from the address you registered with or used to contact us, including:

• Your full name (if you provided it)
• The email or phone you used to contact us
• Confirmation that you are requesting deletion of all your personal data

We will respond within a maximum of 30 calendar days, per Article 12.3 GDPR. In most cases we respond within 72 hours.

What happens to your data

Your personal data is replaced with values that do not identify you. The records themselves are kept, so that each business keeps its own history.

• Your CRM contact: name, email, phone and identifiers are replaced or removed.
• Your newsletter subscription is cancelled; we keep only a record that you opted out, so that we do not write to you again.
• Email, booking, call, message and conversation records linked to you: the text and the personal fields are cleared or replaced, and dates are kept only to the month.
• Notes, handoff requests and drafts that contain only your words or identity are deleted.

Deleting data received through Facebook, Instagram or WhatsApp

If you wrote to a business that uses BAI Business on Messenger, Instagram or WhatsApp, ask us for deletion by email at info@baibusiness.com as described above, or with the self-service form.

If you connected your own Facebook Page or Instagram account to BAI Business with Facebook or Instagram Login, you can also remove BAI Business from your Facebook or Instagram app settings and ask Meta to delete your data: Meta then calls our data deletion callback (https://api.baibusiness.com/api/v1/webhooks/meta/deactivate), we disconnect the Pages and Instagram accounts you connected, we remove the access tokens we stored for them, and the callback returns a confirmation code and a status link of the form https://app.baibusiness.com/api/v1/webhooks/meta/deactivate/status/{confirmation code}.

That request does not reach conversations you had with a business's Page: they are held by that business. To have one erased, ask in the chat with that business (where the business offers it, the chat lets you withdraw your consent or request erasure), or write to us by email as described above.

Exceptions

We retain billing data (if you have been a customer with an issued invoice) for the legal period required by Spanish tax and commercial regulations: a minimum of 4 years for tax data and up to 6 years for accounting data. This is a legal obligation and cannot be subject to deletion until the period expires. When the period ends, the personal data in those records is replaced as described above.

We may also retain aggregated, anonymized usage metrics that do not allow your re-identification.

Your other rights

In addition to the right of deletion, you can exercise the rights of access, rectification, objection, restriction of processing, and portability. Full information on data processing is in the privacy policy.

If you believe we have not handled your request properly, you have the right to file a complaint with the Spanish Data Protection Agency (aepd.es), the supervisory authority for this site.