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Sell

Repeat customers

Every customer gets their reason to come back, right on time.

Ask for a demo with your own case See how it works

BAI notes every visit or purchase in the customer's record and, when it is time to come back, sends your invitation with the link to book or order again. For each service you decide when it makes sense to return: after six weeks, three months or a year.

  • Managing my customers and suppliers

    In your customer database (the CRM), every customer and every supplier has a single record with their whole history.

  • Getting customers to come back and managing the relationship with them

    Every customer receives your invitation to come back on time, with the link to book or order again.

  • Following up every customer without losing opportunities

    Every quote moves through the stages of its sale, with its next call and its owner.

  • Managing customers and maintenance reminders without losing any

    Every customer receives the reminder of their service check when it's due, with the link to ask for the visit.

What you get with customer loyalty

  • Every customer comes back when it's their turn, without you chasing them.

  • You sell more to the customers you already have.

  • Your emails reach only the people who want to receive them.

Problems solved by customer loyalty

Getting customers to come back and managing the relationship with them

Before

You have hundreds of customers who already know you. Nobody remembers when each one is due to come back, and many let months go by.

After

Every customer receives your invitation to come back on time, with the link to book or order again.

How it removes it

  1. Every visit, purchase or service goes into the customer's record, with what was done and when.

  2. For each service you decide when it makes sense to come back, and the invitation goes out by itself with its link.

Your customers come back without you having to remember.

Managing customers and maintenance reminders without losing any

Before

Your customers need a service check every year. You write it in a notebook, and every year dozens slip away and hire someone else.

After

Every customer receives the reminder of their service check when it's due, with the link to ask for the visit.

How it removes it

  1. When each service is closed, an automation waits until the date of the next service check.

  2. When the day comes, the reminder goes out by itself and the visit is requested from its link.

No service check slips away from you.

I send mass emails without knowing whether I'm respecting unsubscribes

Before

You send your newsletter to your whole list without knowing who opens it or who asked not to receive it.

After

Each mailing goes only to people who gave their permission, with an unsubscribe in one click, and you see who opens it.

How it removes it

  1. You choose who to write to by tags, design the email with your logo and schedule it.

  2. It only goes to people who gave permission, unsubscribes are respected automatically and you see opens and clicks.

Your emails arrive, get read and respect unsubscribes.

How customer loyalty works, step by step

  1. Every visit, purchase or service goes into the customer's record.

  2. For each service you decide when it makes sense to come back: after six weeks, three months or a year.

  3. When the time comes, the customer receives your invitation with the link to book or order again.

  4. You tag your customers to send each group what interests it.

  5. Your newsletters go out from your domain, at the time your customers usually open them.

  6. You only write to people who gave their permission, and unsubscribes are respected automatically.

  7. You see the opens, the clicks and the bounces of each mailing.

What you need to get started with customer loyalty

  • Your customers in the CRM, with their visits or purchases.

  • How often it makes sense to come back for each service.

  • Your email domain, so that your mailings arrive.

  • Your customers' permission to receive your emails.

Tools it includes

  • Customer tags
  • Newsletter sending
  • Email templates

Your website and your visibility

The link in every invitation leads to your website or your booking page. With Professional website, the customer who comes back finds your news and books without calling.

What it looks like in your business

Hospitality

Getting customers to come back and managing the relationship with them

Before

A restaurant hosts dozens of birthdays every year, and the next year none of those customers receives anything.

After

Whoever celebrated a birthday receives the invitation to do it again a few weeks before the date.

How it removes it

  1. Every visit, purchase or service goes into the customer's record, with what was done and when.

  2. For each service you decide when it makes sense to come back, and the invitation goes out by itself with its link.

Your customers come back without you having to remember.

I send mass emails without knowing whether I'm respecting unsubscribes

Before

A restaurant sends its seasonal menu to every email address it has collected, including people who asked not to be written to.

After

The menu goes only to people who gave their permission, with an unsubscribe in one click, and you see who opens it.

How it removes it

  1. You choose who to write to by tags, design the email with your logo and schedule it.

  2. It only goes to people who gave permission, unsubscribes are respected automatically and you see opens and clicks.

Your emails arrive, get read and respect unsubscribes.

Frequently asked questions about customer loyalty

Is it a loyalty-points scheme?

No. It's an invitation at the right moment, with the link to come back, and each customer's record so you can look after them like someone you know.

Is it any use if I don't work with appointments?

Yes. The invitation can go out after a paid purchase or after a service is closed.

How do I know I'm respecting unsubscribes?

Each mailing goes only to people who gave their permission, with an unsubscribe in one click, and the unsubscribes are recorded.

Other solutions that work with customer loyalty

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