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Online booking and diary

Your customers book by themselves, at any hour, and remember to turn up.

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With BAI's online booking your customers book on their own, at any hour, from the link you share on your website, Instagram or Google Business Profile. They see only real free slots, and they receive a reminder so they remember to turn up.

  • Answering the phone and WhatsApp without being tied to them

    The receptionist answers the call and the messages and leaves the appointment booked.

  • Managing bookings without a paper book and without accepting more people than fit

    Your customer books on your website and only sees the times when their group fits.

  • Replying quickly to whoever asks for a quote on WhatsApp

    The receptionist asks what it needs to know and sends the quote that same night.

  • Running the diary and appointments without paper or phone calls

    Your customer opens the booking link and chooses the service and a free time by themselves.

What you get with online booking

  • Your diary fills itself while you work.

  • Anyone who can't come leaves the slot free, without calling you.

  • They book at any hour, and only in times that are really free.

Problems solved by online booking

Managing bookings without a paper book and without accepting more people than fit

Before

You write bookings in a notebook. One Saturday you accept a group of eight when you only had five seats left, and another booking is written down twice.

After

Your customer books on your website and only sees the times when their group fits.

How it removes it

  1. Your booking page counts your seats: each group only sees the times when it fits.

  2. The receptionist asks how many they are before offering a time, and tells the truth if they don't fit.

You only offer the times when the group really fits.

Running the diary and appointments without paper or phone calls

Before

You keep appointments in a paper diary. A customer asks for a time by message; you suggest five o'clock, it doesn't suit them, you suggest another, and so it goes all morning.

After

Your customer opens the booking link and chooses the service and a free time by themselves.

How it removes it

  1. You create a booking page per service, with its length, your opening hours and the breaks between appointments.

  2. The customer chooses from the free slots, with no account and no call, and receives the confirmation.

Not one more appointment sorted out by message.

Making sure customers don't miss appointments or cancel at the last minute

Before

Your diary is full, but every week someone doesn't turn up and you spend afternoons calling to remind people of the next day's appointments.

After

Every customer receives their reminder and, if they can't come, changes the time from their link.

How it removes it

  1. The reminder goes out by itself, by email or by WhatsApp if they agreed to it.

  2. Anyone who can't come changes or cancels from their link and frees the slot.

  3. If you want, you take a deposit when they book.

The appointment reminds itself and you don't call anyone.

Having a website with appointment booking

Before

You have a website and Instagram, but no way to book. Anyone who finds you at night only sees a phone number, and books with someone else.

After

Your website, your Instagram and your Google Business Profile carry the booking button.

How it removes it

  1. You share the booking link on your website, your Instagram and your Google Business Profile.

  2. Every booking goes into your diary, your Google calendar and your customer list.

They book from wherever they find you.

I get double bookings and gaps

Before

Three people on your team write down appointments, each on their own phone. Two customers clash at the same time, and on Tuesday the diary is empty.

After

Every appointment goes into the diary of whoever is free, and nobody books a time that's taken.

How it removes it

  1. Each person on your team marks their week; the customer only sees times when somebody is free.

  2. The booking goes to whoever is free; two customers never book the same time.

Two customers at the same time: that's over.

How online booking works, step by step

  1. You create your booking pages: per service, per professional, per team or per group seats.

  2. You set your opening hours, the length, the breaks and how many bookings you accept a day.

  3. You share the link on your website, your Instagram or your Google Business Profile, or the receptionist books in the conversation.

  4. The customer only sees times that are really free and books without creating an account.

  5. They receive the confirmation in their language, with a link to change or cancel their appointment.

  6. Before the appointment they receive the reminder, by email or by WhatsApp if they agreed to it.

  7. The booking goes into your diary, your Google calendar and their customer record.

  8. If someone doesn't turn up without warning, you mark it as a no-show and it stays in their history.

What you need to get started with online booking

  • Your services with their length and the hours when you accept bookings.

  • The week of each person on your team, or your seats per hour.

  • Your Google calendar, if you want to see your appointments there.

  • Connecting your WhatsApp, if you also want to remind people of appointments there.

Tools it includes

  • Online booking and diary
  • Appointment reminders
  • Booking pages
  • Team availability
  • Unified calendar

Your website and your visibility

The booking button works harder where people find you. With Professional website, your website carries it in view on every page; with Your Google Business Profile, anyone who finds you on Google books without calling you.

What it looks like in your business

Hospitality

Managing bookings without a paper book and without losing tables

Before

A restaurant with a booking book. One Saturday it writes down eight with no table for eight, and another table is booked twice.

After

The customer books on the website, only sees the times when their group fits and receives the reminder on Friday.

How it removes it

  1. Your booking page counts your seats: each group only sees the times when it fits.

  2. The receptionist asks how many they are before offering a time, and tells the truth if they don't fit.

You only offer the times when the group really fits.

Running the diary and appointments without paper or phone calls

Before

A restaurant sorts out bookings on WhatsApp: the customer asks for nine, there's nothing, they offer ten, the customer asks about the terrace, and the manager replies between dishes.

After

The customer opens the link, sees the free times for their group and books by themselves.

How it removes it

  1. You create a booking page per service, with its length, your opening hours and the breaks between appointments.

  2. The customer chooses from the free slots, with no account and no call, and receives the confirmation.

Not one more appointment sorted out by message.

Making sure customers don't miss appointments or cancel at the last minute

Before

A restaurant turns away groups on Saturday because it's full, and at nine two booked tables don't show up.

After

Every customer receives the reminder on Friday; whoever isn't coming cancels from their link and the table shows as free again.

How it removes it

  1. The reminder goes out by itself, by email or by WhatsApp if they agreed to it.

  2. Anyone who can't come changes or cancels from their link and frees the slot.

  3. If you want, you take a deposit when they book.

The appointment reminds itself and you don't call anyone.

Having a website with appointment booking

Before

A restaurant shows up on Google, but to book you have to call, and at night nobody answers. The couple looking for dinner tomorrow book at the place next door.

After

Its Google Business Profile and its website carry the table booking button, at any hour.

How it removes it

  1. You share the booking link on your website, your Instagram and your Google Business Profile.

  2. Every booking goes into your diary, your Google calendar and your customer list.

They book from wherever they find you.

I get double bookings and gaps

Before

One waiter writes down a booking by phone and another writes the same table by WhatsApp. At nine two couples arrive for a single table.

After

All bookings land in the same diary, and a booked table no longer shows as free.

How it removes it

  1. Each person on your team marks their week; the customer only sees times when somebody is free.

  2. The booking goes to whoever is free; two customers never book the same time.

Two customers at the same time: that's over.

Frequently asked questions about online booking

What if two customers book the same time at once?

It can't happen: the first booking is saved, and that time no longer shows as free to the other customer.

Does the customer need to create an account?

No. They book with their name and email, and manage their appointment from the link in the confirmation.

Can I remind any customer by WhatsApp?

Only those who agreed to receive notices about their appointment when they booked. The rest are reminded by email.

Can I see my diary on my phone?

Yes. In the BAI app for Android and iPhone you see your calendar and your appointments, and you receive the alerts on your phone.

Other solutions that work with online booking

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